This series on Law Firm Knowledge Management 2.0 focused on the suite of technologies coming into place that will allow expansion and change in the way we approach knowledge management at law firms. (Although I think this is true for all companies, not just law firms.)
- Wikis will be a great way to synthesize knowledge
- Blogs will be a great way to make announcements and summarize meetings
- Email needs to be incorporated
- Document management systems can host
- RSS is there to spread the word
- Search to find all of the good stuff
These are just technology tools. At its core knowledge management is about collaboration and sharing. Different people and different groups communicate and collaborate in different ways. As a knowledge management professional, I focus on bringing people together to communicate and collaborate. I want to give them tools to make it easier for them to communicate and collaborate.
In starting this tread about law firm knowledge management 2.0, I wanted to emphasize that the existing “1.0” technology tools and the growing list of web 2.0 /enterprise 2.0 tools are just giving people better ways to communicate and collaborate. The list of tools will get longer and longer. We need to embrace them and find the best way to deploy them across the enterprise and make sure the content is findable.