On June 20, I was the moderator of a webinar: Connections in Context – The New Face of CRM sponsored by the Knowledge Management Peer Group of the International Legal Technology Association. The speaker was Oz Benamram the Director of Knowledge Management of Morrison & Foerster.
A replay of that webinar is now available on the ILTA website: Connections in Context – Who Mentioned CRM?
Enterprise search has become the standard for helping to make organizations’ information retrieval processes more efficient. Improving user access to data across the enterprise is key. But effective search can do so much more than just improve existing business processes, it can transform your business network by exposing otherwise hidden expertise, customer relationships and cross-selling opportunities. In this session, Oz Benamram demonstrates how to transform your business development process with enterprise search by automatically sharing relationship connections and context throughout the enterprise and provide the benefits of a contextual, searchable network to your stakeholders to achieve maximum adoption and effectiveness.