By Doug on July 16, 2008
Law Technology Now put up podcast on how client relationship management and social networking tools will change the way we practice law: Almost Live from LegalTech West Coast: Tom Baldwin — Social Networking. (registration required). The podcast was a recording of Tom Baldwin’s presentation at Legal Tech West Coast. The podcast is about 12 [...]
Posted in KM Space blog posts | Tagged Contact Networks, CRM, social networks
By Doug on July 7, 2008
On June 20, I was the moderator of a webinar: Connections in Context – The New Face of CRM sponsored by the Knowledge Management Peer Group of the International Legal Technology Association. The speaker was Oz Benamram the Director of Knowledge Management of Morrison & Foerster.
A replay of that webinar is now available on [...]
Posted in KM Space blog posts | Tagged Contact Networks, CRM, enterprise 2.0, knowledge management 2.0, WestKM
By Doug on June 20, 2008
I was the moderator of a webinar: Connections in Context – The New Face of CRM sponsored by the Knowledge Management Peer Group of the International Legal Technology Association. The speaker was Oz Benamram the Director of Knowledge Management of Morrison & Foerster. The presentation was a retake of the presentation he gave at [...]
Posted in KM Space blog posts | Tagged Contact Networks, CRM, enterprise 2.0, knowledge management 2.0, WestKM
By Doug on May 8, 2008
We had Rich Rifkin and some of his colleagues in from Contact Networks to see what their product can do. I was left very impressed.
They call their product Enterprise Relationship Management (ERM) and distinguish it from Client Relationship Management (CRM) products. I have posted about my dissatisfaction with CRM systems: CRM in Law [...]
Posted in KM Space blog posts | Tagged Contact Networks, CRM, ERM, InterAction
By Doug on April 25, 2008
Andrew K. Burger has a story in CRM Buyer: CRM in Law Firms: The Jury’s Still Out. Carolyn Elefant at Legal Blog Watch pointed out this story in her post: Law Firms Still Not Relating to Client Relations Management Software.
The Firm uses Interaction as its CRM. I find Interaction to be much better in [...]
Posted in KM Space blog posts | Tagged CRM, facebook, InterAction, personal knowledge management
By Doug on February 4, 2008
I wrote part of a case study for Law Practice magazine from the American Bar Association’s Law Practice Management Section: Is CRM Worth It? The Pros and Cons of Client Relationship Management.
Simon Chester, Connie Crosby, Ross Fishman and I all pointed out the pros and cons of a law firm adopting a client relationship management [...]
Posted in KM Space blog posts, Publications | Tagged CRM, InterAction, Publications
By Doug on October 10, 2007
Back in the end of July, I posted a story: Does anyone know ____?: CRM vs. LinkedIn vs. Facebook comparing the features and powers of three social network tools that I use. One aspect of the post was the number of people I knew in each system.
InterAction is the firm’s Contact Relationship Management software. [...]
Posted in KM Space blog posts | Tagged CRM, facebook, LinkedIn, social networks
By Doug on August 21, 2007
Sunny Bane, Marketing CRM Manager of DLA Piper US LLPDeborah Holt, President of DH Training & Technology Consulting
Design targeted training sessions for different user groups. How you train and sell the application to a senior partner is different than the approach you would use for a secretary and is different than the approach you [...]
Posted in KM Space blog posts | Tagged CRM, ILTA 07, InterAction
By Doug on July 23, 2007
One of the most common requests that comes across my firm’s email system is “Does anyone know ______?” Lately, I have been thinking about how our CRM system compares against LinkedIn and Facebook to answer this question and the type of information each provides to answer the question.
The question of “does anyone know ___? is [...]
Posted in KM Space blog posts | Tagged CRM, facebook, InterAction, LinkedIn
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