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Enterprise Search
Knowledge Management and the Paperless Practice Toolkit
I presented on knowledge management as part of the Massachusetts Continuing Legal Education program: The Paperless Practice Toolkit: Taming the Technology Tiger The panel was me and the two former attorneys at Goodwin Procter: James J. Berriman, Esq., of Evidox Corporation and Mark R. Mansoor, Esq., ClosingBinders.com. I focused on search tools, wikis and cloud [...]
Enterprise Search at Procter & Gamble
Bud Miyahara, Section Manager, Procter & Gamble shared his company’s take on enterprise search during the webinar: FROM VISION TO REALITY: ENTERPRISE SEARCH AT PROCTER & GAMBLE. The user experience is guided by consumer websites and searches. Internally, the content does not have as wide a variety of information. You need to meet their expectations. [...]
How To Be A Hero: Develop An Enterprise Search Strategy
Matthew Brown, Principal Analyst and Research Director at Forrester Research presented on Enterprise Search strategies in a Webinar sponsored by KM World and Vivisimo. User behavior is driven by consumer experiences Simple queries Illusion of comprehensiveness Enterprise search technologies are very different Connectivity to specific repositories Business content lacks context, text, and links And requirements [...]
Lexis Search Advantage and Interwoven Universal Search
At the ILTA conference, Lexis and Interwoven announced that they have teamed together to provide some integration. (This is the big announcement I mentioned earlier: Interwoven – Big Announcement at ILTA.) Lexis Search Advantage is a new product from Lexis Nexis. It links to case law, statutes and regulations, with real time Shepard’s indicators for [...]
Enterprise Search – Impact on How We Do Business
Knowledge workers spend approximately a quarter of their time searching for information, but how successful are they at locating what they are looking for? Our panel members have had enterprise search engines implemented at their respective firms for over a year and discuss the changes they have encountered with enterprise search. Speakers Robert Guilbert – [...]
Reed Smith and Recommind
It looks like Tom Baldwin and Lisa Kellar Gianakos are hitching their cart to Recommind as they are kicking off the knowledge management program at Reed Smith: Reed Smith Builds Knowledge Management Solution on Recommind Technology. “Reed Smith’s knowledge management platform needs to accommodate our vast network of lawyers around the globe. We evaluated several [...]
Enterprise Search – A Pragmatic View
These are my notes from a panel on enterprise search. One panelist pointed out that enterprise search may be reaching too far. They will not be able to get every silo. You should just try to get most of the silos. The first question was “make it like Google.” The first response was to have [...]
Knowledge Management in a Fragmented World
Dave Snowden of Cognitive Edge started a new column in KM World magazine. Borrowing from Dave Weinberger’s Everything is Miscellaneous, he calls it Everything is Fragmented. “I wanted to build on that by pointing to the shift during the life span of knowledge management from the “chunked” material of case studies and best-practice documents to [...]
Can Google Answer Your Question?
One of the challenges of knowledge management is comparing the ability to find information inside the firm, against the ability to find information outside the firm. Google, in its quest to organize all of our knowledge, has set the bar very high for us trying to organize all of our knowledge inside the firm. One [...]
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