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expertise
Experience Management – Case Studies in Tackling a Difficult Challenge
A request frequently made of KM or IS professionals in law firms is to implement a way to efficiently track and report the experience of individual attorneys. Doing this can help both sell work and deliver work. However, experience management has proven surprisingly difficult. Just defining the type of work to be tracked can pose [...]
Lifestream – Aggregating Youself
As social media is spreading and as I am using more social media tools, I find that the information about me is being spread across more and more sites. Of course one of of the great things about most “2.0 tools” is that they allow you to easily manipulate the information. I created a lifestream [...]
Managing Social Networking with Microsoft Office SharePoint Server 2007
Eric Charran published his whitepaper on: Managing social networking with Microsoft Office SharePoint Server 2007. The whitepaper points out a few ways that SharePoint can be used to expose more information about a person inside the firm. It does not provide the level of interaction or a flow information as powerful as Facebook. SharePoint does [...]
Saying No To Facebook?
Bill Gates, after paying $240 million for a 1.6% interest in Facebook, has decided to stop using the website for his own profile: Bill Gates is off his Facebook. Thomas Wailgum, the Editor of CIO, has adopted the same philosophy: Bill Gates and I Both Say No to Facebook. Unless you are as famous as [...]
Expertise Management
Arjun Thomas, of Gridlock, put together a list of processes for a basic expertise management system in Expertise Management: Identify the experts Describe the expertise of the expert Provide an expert matching mechanism Enable users to communicate with the experts Provide a feedback mechanism Manage the process The problem I run into is getting the [...]
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