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personal knowledge management
Endowment Effect on Knowledge Management
An article in this week’s The Economist discusses the endowment effect: It’s Mine I tell You. The endowment effect (also known as divestiture aversion): “is a hypothesis that people value a good or service more once their property right to it has been established. In other words, people place a higher value on objects they [...]
CRM in Law Firms
Andrew K. Burger has a story in CRM Buyer: CRM in Law Firms: The Jury’s Still Out. Carolyn Elefant at Legal Blog Watch pointed out this story in her post: Law Firms Still Not Relating to Client Relations Management Software. The Firm uses Interaction as its CRM. I find Interaction to be much better in [...]
KM and Web 2.0 – A User’s Perspective
Presentation Summary FromBoston Knowledge Management Forum Symposium on Leveraging KnowledgeWhat is KM 2.0? Is it real, or just vendor hype? Ray Sims, formerly Director of Knowledge Management at Novell (now of Deloitte) This presentation begins by summarizing what Web 2.0 means from a behavioral (not tools) perspective and what that implies for the future of [...]
Personal Knowledge Management and the Knowledge Market
As Davenport and Prusak state in Working Knowledge: “People rarely give away valuable possessions, including knowledge, without expecting something in return.” First generation knowledge systems expected people to contribute to them because it was for the collective good. Everyone had the benefit of this good work product, organized in the central taxonomy of the firm. [...]
Tacit versus Explicit Knowledge
Many knowledge management texts draw a distinction between explicit and tacit knowledge. With one being knowledge in someone’s head and the other being knowledge that is written down somewhere. Frankly, I find these terms so abstract that I have forgotten which term is which. And, I think this is the wrong distinction to make. The [...]
The Four Types of Search and Vivisimo’s Social Search
After looking at my post on the Vivisimo Social Search, I thought back to how it relates to each of the four types of search. For those of you who missed my post from a few months ago on types of search, my studies show there to be four types of search: fetch, recall, precedent [...]
Using Social Search to Drive Innovation through Collaboration
I sat in on this webinar sponsored by KM World. I was knocked over by the demonstration of Vivisimo’s new Velocity 6.0 search tool. Lynda Moulton from the Gilbane Group started off the presentation. Clustering and federating searches is a great tool from an enterprise search tool. It comes from the machine trying to put [...]
Personal Knowledge Management
I am at a knowledge management conference today. The personal knowledge management session is focusing on ways to rethink knowledge management. Where are we now? Knowledge management has spent a lot of time fiddling with content, finding ways to serve it up and berating people to use our systems. The current trajectory of knowledge management [...]
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